Service Delivery & Refund Policy

1. Overview

This policy explains how Dar AlKher Company delivers contracting and general trading services and how we handle refunds and related matters. It applies to the supply of goods and services to clients in Iraq.

2. Service Delivery

Our services begin once an order is confirmed in writing. Delivery terms, including location, method, and estimated timing, are agreed individually and stated in the order confirmation. Because our supply supports contracting and industrial operations, availability and logistics can vary, so delivery times are estimates communicated at confirmation rather than fixed guarantees.

We coordinate procurement, sourcing, and fulfillment to provide reliable supply, and we will keep you informed of any material changes that affect your order.

3. Quality & Standards

All goods and services we supply are sourced to meet applicable quality and safety standards. If you believe a delivered item does not match what was confirmed in writing, please contact us promptly so we can review the matter.

4. Inspection on Receipt

Please inspect goods promptly on delivery. Any visible damage, shortage, or discrepancy should be reported to us in writing as soon as practicable. This allows us to assess the issue and arrange an appropriate resolution. Issues not visible at the time of delivery should be reported as soon as they are discovered.

5. Refunds & Resolutions

Because our supply is often sourced to order for contracting and industrial use, refunds are assessed on a case-by-case basis in line with the terms stated in the order confirmation. Where we confirm an error on our part, we will work to provide an appropriate resolution, which may include replacement, credit, or refund depending on the circumstances and the agreed terms.

Any refund approved will be issued using a method agreed with the buyer, and processing time may vary depending on the payment method and financial channels involved.

6. Cancellation

An order may generally be cancelled before dispatch. If costs have already been incurred on your behalf (such as procurement or sourcing committed for your order), those costs may be deducted from any amount refunded. After dispatch, cancellation is handled in line with the delivery and return terms of the specific order.

7. Force Majeure

We are not responsible for delivery delays or service disruptions caused by events beyond reasonable control, including supply chain disruptions, import or customs restrictions, transportation disruptions, security conditions, or governmental actions. In such cases we will communicate with you and resume delivery as conditions allow.

8. Changes to This Policy

We may update this policy from time to time. The version in effect at the time your order is confirmed applies unless agreed otherwise in writing.

9. Contact

For questions about delivery or refunds, please contact us at: