Distance Sales Agreement

1. Purpose & Scope

This Distance Sales Agreement sets out the terms under which Dar AlKher Company supplies goods and services where the agreement is concluded remotely (for example by email, phone, WhatsApp, or our website contact form) rather than in a simultaneous physical transaction. It applies to clients engaging our contracting and general trading services in Iraq.

2. The Parties

• Seller: Dar AlKher Company for Contracting & General Trading, Basra, Iraq.
• Buyer: The individual or entity that places an order or accepts a quotation for our products or services.

3. Order & Confirmation

An order placed through any remote channel is treated as an offer to purchase. The agreement is formed only when Dar AlKher Company issues a written confirmation describing the products or services, quantities, agreed price, and delivery terms. Until that confirmation, product availability and pricing shown in any preliminary quotation are indicative and may be revised.

4. Product & Service Information

We supply goods and services sourced to meet applicable quality and safety standards. Specifications, models, and availability are confirmed in the written order confirmation. We reserve the right to substitute an equivalent product of equal or higher quality when the originally ordered item is unavailable, and we will notify the buyer before doing so.

5. Pricing & Currency

All prices are confirmed at the time of quotation or order confirmation. Unless stated otherwise, prices do not include taxes, customs duties, transportation, or installation, which may be the responsibility of the buyer depending on the agreed delivery terms.

6. Delivery

Delivery arrangements and timelines are agreed individually for each order and stated in the order confirmation. Delivery times are estimates based on stock and logistics at the time of confirmation and are not guaranteed commitments. Dar AlKher Company will communicate any material delay and work with the buyer to agree a revised schedule. Risk in the goods passes to the buyer in accordance with the delivery terms specified in the order confirmation.

7. Inspection & Notification

The buyer should inspect delivered goods promptly upon receipt. Any visible shortage, damage, or discrepancy should be notified to us in writing as soon as practicable so we can address it. Hidden defects should be reported as soon as they are discovered.

8. Returns & Cancellation

Because much of our supply is sourced to specification for contracting and industrial use, returns are handled on a case-by-case basis in line with the terms stated in the order confirmation and our Service Delivery & Refund Policy. Orders may generally be cancelled before dispatch, subject to any costs already incurred on the buyer's behalf.

9. Force Majeure

Dar AlKher Company is not liable for delays or failures caused by circumstances beyond reasonable control, including but not limited to supply chain disruptions, import or customs restrictions, transportation disruptions, security conditions, or governmental actions. We will notify the buyer and use reasonable efforts to resume performance as circumstances allow.

10. Changes to This Agreement

We may update this Distance Sales Agreement from time to time. The version applicable to an order is the one in effect on the date that order is confirmed, unless the parties agree otherwise in writing.

11. Contact

For questions about this agreement, please contact us at: